🌿 Iris Garden Privacy & Confidentiality Policy

At Iris Garden, your trust is everything. We’re deeply committed to protecting your personal information, respecting your privacy, and being transparent about how your data is collected, used, and safeguarded. This policy explains exactly how we do that — in plain, human-friendly language.

By visiting www.irisgarden.lk or shopping with us, you agree to the practices described below. We’re always here to help. Contact [email protected] if you have any questions.

🔐 Your Privacy, Our Promise

We collect only what’s necessary to provide you with a smooth, secure, and personalised shopping experience. We’ll never ask for information unless it’s relevant and keep it longer than needed or legally required.

You’re welcome to browse our site without providing personal details. You’ll remain anonymous unless you log into your account with a username and password.

🧾 What We Collect & Why

When you shop with us, we may collect information like:

  • Name, email address, and phone number
  • Billing and delivery address
  • Payment details (e.g. card or bank info)
  • Date of birth (optional, for personalised service)

This helps us to:

  • Process your order smoothly
  • Communicate important updates
  • Deliver your products safely and on time
  • Improve your experience on our site
  • Keep your account and preferences up to date

We never share or store your payment details unnecessarily. By logging into your account, you can view your past orders and saved information securely.

🤝 When We Share Your Info (and When We Don’t)

We may need to share your name and address with trusted partners, such as our delivery couriers or payment processors, but only to fulfil your order or service request.

We may also share info (only when needed) with:

  • Fraud prevention or legal authorities (if required by law)
  • Customer service providers or third parties helping us improve your experience
  • Marketing partners — only if you’ve opted in

We never sell your data. If we ever merge or acquire, your data will be protected under the same privacy terms, or we will inform you beforehand.

📬 Marketing & Communication

We’d love to update you with product news, skincare tips, and special offers — but only if you want to hear from us.

You can unsubscribe from emails anytime by clicking the ‘unsubscribe’ link in any of our messages. We’ll make sure your preferences are respected within 1-2 working days.

We may also use anonymous data to improve our services or conduct research, but this data will never personally identify you.

🔒 Keeping You Safe Online

We use strong encryption (SSL), secure servers, firewalls, and strict access controls to protect your data. We also recommend:

  • Using a strong password for your account
  • Never sharing your login details
  • Logging out after using a public device

If you ever suspect misuse or unauthorised access, contact us immediately.

🍪 Cookies – What They Are & Why We Use Them

Cookies are small files that help us recognise you, save your preferences, and make your shopping experience faster and smoother.

They help us:

  • Remember your cart
  • Save your login for easier access
  • Customise the site for you

Cookies don’t contain personal info or viruses. You can disable them in your browser, but some site features (like checkout) might not work without them.

🎯 Your Rights

You’re always in control. You have the right to:

  • Request access to your data
  • Ask us to correct any inaccurate information
  • Request us to stop using your data for marketing at any time

Contact [email protected], and we’ll assist you with care and respect.

📝 Competitions & Surveys

If you participate in our contests or surveys, we may use your details to notify you if you’ve won or to improve our offerings. Your responses are confidential and will never be shared with third parties unless stated.

📅 Updates to This Policy

We may update this Privacy Policy to reflect new practices or legal requirements. Any changes will be posted here; your continued site use means you’re happy with them.

Thank you for trusting Iris Garden with your self-care journey. 💚

We’re honoured to walk alongside you — safely, respectfully, and always with heart.