🌿 Iris Garden – Terms & Conditions

We’re so glad you’ve chosen Iris Garden for your self-care essentials. Here’s everything you need to know before placing your order. We believe in being transparent, fair, and caring with every purchase you make.

🛍️ Ordering Policy

  • Orders can only be placed for items in stock on our website.
  • Once your order has been confirmed and paid, we will prepare it immediately. That means we can’t accept cancellations.
  • We don’t currently offer returns or refunds, but we have an exchange policy if something’s wrong.
  • For any questions, feel free to reach out to us at: [email protected]

🚚 Shipping Policy

We know how exciting it is to receive your Iris Garden goodies, and we’re committed to getting them to you safely and on time.

  • We typically ship within 4 working days. In rare cases, sourcing stock from elsewhere may take 7–10 working days.
  • We ship Monday to Friday, excluding public holidays.
  • Each order can only be shipped to one address. Please be sure to place separate orders for multiple destinations.
  • All deliveries are made via trusted courier partners to ensure secure, prompt delivery.
  • While we aim to ship your entire order together, some items may arrive separately due to availability or packaging needs.

🔧 Claim Policy (for Manufacturing Defects)

We take pride in our quality, but in the rare event that something isn’t right:

  • If a major manufacturing defect is reported within 7 days of purchase, you are eligible for a 100% replacement.
  • Please share details with our Customer Support at [email protected].

📌 General Terms for Exchange & Claims

  • All claims or exchanges need to be followed by the original invoice.
  • Products bought at a discount or during sales are not eligible for exchange or claims.
  • Items purchased under promotions, gift coupons, or third-party deals are also excluded.
  • Replacements are subject to product availability.
  • We’ll gladly adjust the value toward your next purchase if the identical item is unavailable.
  • If the new product costs more, the difference must be paid. There will be no cash refund or credit note if it costs less.
  • The final decision on any exchange or claim will rest with Iris Garden.

At Iris Garden, your trust means everything to us. We hope these policies bring you clarity and confidence while shopping with us. If you ever need a hand, write to [email protected] — we’re here for you. 💚